NCTE COURSES
AS PER SYLLABUS
AS PER SYLLABUS
AS PER SYLLABUS
AS PER SYLLABUS
SEM1
CUSTOMER SERVICE | CUSTOMER HANDLING | CUSTOMER
FOCUS | CUSTOMER EXPECTATIONS | CUSTOMER
NEEDS | CONSUMER PERCEPTION | CONSUMER
ATTITUDES |CUSTOMER FOCUSED ORGANIZATION |
CUSTOMER FOCUSED INTERACTION | CUSTOMERS
LISTENING & TOOLS | DEVELOPING SKILLS |
TELEPHONE USAGE | TEAM WORK | STRESS
MANAGEMENT | TIME MANAGEMENT | NEGOTIATION SKILLS
SEM-2
OFFICE COMMUNICATIONS AND MAILING SKILLS |
MANAGING OFFICE RECORDS | WORD
PROCESSING – MS WORD | SPREADSHEET - MS EXCEL |
NETWORKING & INTERNET